VZORA SE-185TM Capacitive Touch Monitor

Thank you for choosing VZORA for your shopping needs. We are dedicated to providing you with the best possible service, including a transparent and efficient shipping process. Please review the following information regarding our shipping policy:

1. Processing Time

• Orders are typically processed and shipped within 1-2 business days after payment confirmation.
• Processing times may vary during peak seasons or due to unforeseen circumstances, but we strive to fulfill orders as quickly as possible.

2. Shipping Methods and Carriers

• We offer various shipping methods to accommodate your needs, including standard, expedited, and express shipping options.
• Shipping carriers may include but are not limited to Fedex & UPS, depending on your location and selected shipping method.

3. Estimated Delivery Time

• Estimated delivery times vary depending on your location, shipping method, and carrier. Typically, orders arrive in around 3 business days.
• Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

4. International Shipping

• We offer international shipping to select destinations. Additional shipping charges, customs duties, and taxes may apply.
• Please note that international orders may be subject to longer transit times due to customs clearance procedures.

5. Order Tracking

• You can track the status of your order by using the tracking information provided in your shipping confirmation email.
• If you encounter any issues with tracking your order, please don't hesitate to contact our customer service team for assistance.

6. Shipping Restrictions:

• Some items may be subject to shipping restrictions based on their size, weight, or contents. Please refer to product descriptions for any specific shipping restrictions.
• We do not ship to P.O. boxes or APO/FPO addresses at this time.

7. Order Changes and Cancellations

Once an order has been placed, changes or cancellations may not be possible due to our streamlined processing system. Please review your order carefully before completing your purchase.

8. Shipping Damage or Loss

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately to initiate a resolution process. We will work diligently to resolve the issue and ensure your satisfaction.

9. Holiday Shipping

During holiday seasons or peak periods, shipping times may be subject to delays. We recommend placing your orders in advance to ensure timely delivery.

10. Contact Us:

If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.

Policy Updates

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing VZORA for your shopping needs. We appreciate your business and strive to provide you with an exceptional shopping experience.

3 Years Limited Warranty with Free Repair Service

IMPORTANT: BY USING THE HARDWARE PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE 3 YEARS LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW.

DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED IN OUR RETURN POLICY FOR A REFUND.

What is covered by this warranty

In a period of 3 years from the date of original purchase, this warranty covers hardware issues that are not caused by physical damage or other external damage. In other words, it protects against defects in materials or workmanship that occur under normal use conditions. However, damage caused by accidents, misuse, or unauthorized modifications is typically not covered under this warranty.

Errors or misprints

We strive to prevent errors. How we fix them depends on the error. If we find that a product description is incorrect, for example, we'll correct it.

In general, you should know that prices and availability are subject to change without notice. Errors will be corrected where discovered. VZORA reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and your credit card charged, as permitted by law. If your credit card has already been charged for the purchase and your order is canceled, VZORA will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

While VZORA takes steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.

Q: I have placed order online. How long can I get the shipment?

The delivery time for your order depends on the delivery address. Generally, the order will take less than 2 business days to process, and shipments are delivered within 3 to 8 business days. Please note that this estimate may vary based on factors such as shipping method, carrier services, and any potential delays during transit. For each shipment, we will provide you a tracking information for more specific delivery information.

 

Q: What shipping carriers do you use for deliveries?

We work with reputable carriers such as UPS, FedEx, and USPS to ensure reliable and timely delivery of hardware products.

 

Q: Can I track my hardware product shipment?

Yes, you will receive a tracking number via email once your order ships. You can use this tracking number to monitor the status and estimated delivery date of your shipment.

 

Q: What is your return policy?

We offer a 30-day return policy for hardware products. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the item is in its original condition and packaging.  For details, please refer to the Return Policy page.

 

Q: Do you offer warranties on hardware products?

Yes, we provide 24 months warranty on our products. Please refer to the product description or contact customer support for details on specific warranty terms and coverage.

 

Q: How do I cancel or modify my order?

If you need to cancel or make changes to your order, please reach out to our customer support team promptly. We will make every effort to assist you, taking into account the current status of your order. If your order has not yet been shipped, there is typically no charge for cancellation or modifications. However, if the order has already been shipped, both the outbound and return shipping costs will be deducted from the refund amount. Please contact us as soon as possible for further assistance.

 

Q: Are there any additional fees for shipping the order?

Shipping fees vary based on the size, weight, and destination of the hardware product. You can view the shipping costs during checkout before completing your purchase.

 

Q: Do you offer international shipping?

Yes, while our primary focus is on the U.S. market, we do provide international shipping options. Keep in mind that shipping times and fees can vary based on the destination country. We recommend checking the international shipping options available during the checkout process for more details specific to your location.

 

Q: Can I return a damaged or defective product?

Yes, if your hardware product arrives damaged or defective, please contact us immediately for assistance. We will guide you through the process of returning the item and will assess the nature of the issue to determine if it qualifies for a return or replacement. It's important to keep the product in its original packaging during this process. Please note that if the damage is determined to be caused by physical or other reasons beyond the product's original condition, we reserve the right to charge a restocking fee. Our goal is to ensure a fair and efficient resolution for all returns related to damaged or defective products.

 

Q: How can I contact customer support for questions about the products?

You can reach our customer support team via email, phone, or live chat. Visit our website's contact page for more information on how to get in touch with us regarding product inquiries.