General POS Sales and Technical Questions

General Product Questions

1. Q: What POS models do you offer, and how do they differ?
A: We offer 2 types of POS Terminals: Windows and Android.

Windows Models: B15, B16, B17, B18, B19, B21, P20, P25, M-4, M-5, W9, V-A9S, VD-1, SG116 series.
Android Models: N16, N116, SE-156, SE-215.

Key differences include processor types, display sizes, operating systems, and built-in peripherals such as printers or barcode scanners.

2. Q: What operating systems do your POS models support?
A:

Windows Models: Windows 10 Pro, Windows 10 IoT, Windows 11 Pro.
Android Models: Android 9 and Android 11.

3. Q: Are your POS systems suitable for specific industries?
A: Yes, our systems cater to retail, restaurants, grocery stores, supermarkets, and self-service kiosks.

4. Q: Do your POS systems include pre-installed software?
A: Our POS systems come with a pre-installed operating system (Windows or Android), providing a reliable platform for operation. Customers or solution partners can add and integrate their preferred POS software tailored to specific business needs.

Hardware and Display Questions

5. Q: What processors are used in your POS systems?
A:

Windows Models:
- Intel Celeron J6412: B15, B16, B18, B19, W9.
- Intel Core i3-1115G4: B17.
- Intel Celeron J1900: P20, P25.
- Intel Core i5-5200U: A-9S.
- Intel N97 Quad-Core: VD-1.
Android Models:
- Rockchip RK3399: N16.
- Rockchip RK3568: N116, SE-156, SE-215.

6. Q: What are the memory and storage configurations?
A:

Windows Models:
- 4GB or 8GB DDR4 RAM with 64GB or 128GB SSD.
- V-A9S: 16GB RAM with 512GB SSD.
- VD-1: 4GB RAM (Max 16GB) with 128GB SSD (Max 1TB).
Android Models: 2GB or 4GB RAM with 16GB or 32GB storage.

7. Q: What display sizes and resolutions are available?
A:

Windows Models: 11.6", 15", and 15.6" displays with resolutions up to 1920 x 1080 Full HD.
Android Models:
- 11.6” displays with 1366 x 768 resolution.
- 15.6" and 21.5" displays with 1920 x 1080 Full HD.

8. Q: Are the displays touch-enabled?
A: Yes, all models feature capacitive touchscreens for accurate and responsive interaction.

9. Q: Are customer-facing displays available?
A: Yes.

Windows Models: Optional sizes include 3.7", 10.1", and 11.6".
Android Models:
- N16 allows an optional 15.6” second display.
- N116 includes an 11.6" main display and a 4.3" customer display.

Connectivity and Integration Questions

10. Q: What connectivity options are available across your POS models?
A:

General Connectivity:
- USB 2.0 and 3.0 ports for peripherals.
- RJ11/RJ12 ports for cash drawer integration (most models).
- Ethernet (RJ45) for wired network access.
- Dual-band Wi-Fi (2.4GHz/5GHz).
- Bluetooth (Android and select Windows models).
Model-Specific Features:
- COM and VGA ports on models like SG116.
- POE (Power Over Ethernet) on Android SE models.

11. Q: Are your POS systems compatible with popular POS software platforms?
A: Yes, our systems are compatible with a wide range of POS software for both Windows and Android platforms.

12. Q: Do your systems integrate with external payment terminals?
A: Yes, our systems support integration via USB, Ethernet, or Bluetooth. While we do not sell payment terminals, our hardware is compatible with a variety of third-party payment devices.

13. Q: Do your POS systems include built-in peripherals?
A:

Windows Models: SG116 features a built-in printer, 2D barcode scanner, and optional dual monitor.
Android Models: N116 includes a receipt printer and barcode scanner.

Durability and Maintenance Questions

14. Q: Are your systems fanless, and how do they manage heat?
A: Yes, most models, including SG116 and SE series, are fanless and use passive cooling for silent and reliable operation.

15. Q: Are the displays durable and suitable for high-use environments?
A: Yes, all displays are anti-glare, scratch-resistant, and designed for durability in high-traffic environments.

16. Q: Can the systems be wall-mounted or desk-mounted?
A:

Desktop Models: Standard for SG116, N116, and others.
Wall-Mountable Models: SE-156 and SE-215 support VESA mounts for flexible installations.

17. Q: Do your systems include ports for cash drawers?
A: Most models include RJ11/RJ12 ports. However, SE-156 and SE-215 do not have cash drawer ports and may require external configurations.

Cost and Support Questions

18. Q: What is the price range for your POS systems?
A: As a wholesaler, we provide competitive manufacturer pricing exclusively to our solution partners and resellers.

19. Q: Are your systems upgradeable?
A: Yes, memory and storage are upgradeable on most Windows models.

20. Q: Do your POS systems include a warranty?
A: Yes, all models come with a 3-year warranty for reliability, giving you confidence in your purchase.